FAQ

As a wonderful man explained to me one day.. Airflow, Airflow, Airflow. Heating and cooling systems are designed to make you comfortable by heating and cooling the air. If the air has an issue getting to it, it creates problems. So, keeping the indoor fan and coil clean, the outdoor coil clean and the filters changed regularly, go a long way to promoting better life in your system.

Not necessarily. For a system to perform like it should, it needs to be calculated for the size and amount of space for your home. If you go to large, as in more capacity, you can run into issues of the system starting and stopping to much and it ending up costing you more money on power bills in the long run.

It depends. Some of the higher efficiency systems are designed to run more, in a low setting to maintain a higher cooling potential and to conserve power. Your older system's though, will run a lot if they are struggling to reach temperature in the home. If any of these occasions pop up, feel free to contact us or your normal technician and we can help make the determination of what's going on, over the phone.

A programmable thermostat, like the Sensi Touch that we carry, are beneficial for a few reasons. When set up for away times and other changes in household structure they allow for maximum comfort, while decreasing the system's workload which means your system should cost less to run. And in case of the Sensi Touch and other smart thermostats, they provide remote access over wi-fi networks for greater monitoring and control.

It does vary by the size and type of filters, but it is recommended "at least" once a month. Most 25x20x1 standard pleated filters will recommend 4 times a year but due to the pleated filter's ability to catch contaminates, after 3 weeks it can drastically reduce your return system's air flow. This in turn could lead to greater power usage, more moisture buildup and reduction of the system's life.

It is recommended to get your system checked by a qualified technician at least twice a year. And please remember, a proper maintenance means more than just washing the coils. It includes refrigerant and temperature readings, volt and amperage monitoring and part inspection. The purpose of a maintenance is to have your system running at an optimal level, not just being cleaned.

Information is king. If you discover an issue in your system and it's not cooling or heating, take a second to look around. Are the breakers on or have they been tripped? Is the thermostat displaying properly? If the system comes on, does the indoor fan blow air? Or perhaps the outdoor system, is the fan turning when it comes on? These little tidbits allow for some calls to be resolved over the phone, without a need for a service call. Or in the case a call is warranted, allow us to pack the possible parts needed to fix the issues and get you back up and running with minimal time down.

Yes, they do but there are different kinds that work differently. Case in point is the media electronic air filter vs one of our iWave Ionizer's. The electronic air cleaner uses static electricity to "charge" the air and contaminates as they run through the system. While charged, these particles are picked up easier by the filter. Direct Ionizer's, on the other hand, release an electrical burst of ion's, that if properly calibrated, break down most all contaminates besides oxygen, including viruses, bacteria, and other forms of VOC's (Volatile Organic Compounds).

No. A central heating and air conditioning system is sized based on factors including occupancy, floor space, ceiling height, window placement and more. Due to these calculations a system is built specifically for your house and situation. If you close a vent, for example, you can get "stagnant" air that stays in your vent pipes. Coupled with the moisture that is naturally in your system, this can cause a buildup of dirt or even mold to grow in those pipes.

Because when Mr. Carrier invented Air Conditioning he done so by accident. He was trying to create a dehumidifier for a paper mill. So, the way AC works, is during the system cycle cold air condenses the humidity in the air at the indoor coil, and then it rolls off, getting drained to the outdoors. During heat, especially with gas, the heat is produced by an ignition and fire system. Fire is a direct absence of moisture. That hot, dry, heat displaces and dries the moisture in the air and makes the requirement for humidifier's needed in heat. And to better maintain the health of your home and family you need to maintain a 40 to 50% humidity level, to reduce the reproduction of bacteria, viruses, and mold within the home.